SHIPPING POLICY
SHIPPING AND DELIVERY WITHIN INDIA
We ship to all the pin codes in India. We have partnered with best logistics services to ensure that your products are handled with care and delivered on time.
DISPATCHING YOUR ORDER
orders are usually processed and dispatched within 1 working day. A notification will be sent to the registered contact number and email address once the order is shipped. In case of any delays in processing your order, we will inform you.
TRACKING YOUR ORDER
Upon shipping, you will receive an SMS on your registered number and an email containing the order, tracking URL and AWB number. You can use the tracking URL to track your order live.
DELIVERY PROCEDURE
Delivery will take 2-3 days for metro cities and 5-7 days for non-metro cities from the time we dispatch your order. However, in case of any unforeseen circumstances or rare operational issues, there might be a delay in delivering your order. Kindly track your order with the details provided over your registered email ID.
Please note: A 10 Digit Indian Mobile Number is mandatory to receive a package delivery within India as an OTP based delivery is followed by our Logistics Partners. Failure to receive the OTP may lead to non-delivery of the package which is totally beyond our control and this can incur additional charges if the package returns back to us. An additional shipping charges will be borne by the customer to reship the package.
The company is not responsible for delays caused by natural disasters or unforeseeable events.
We will aid in tracking parcels in case of issues arising from the delivery partner's side.
Refrain from disclosing any OTP to the delivery partner until your order has been successfully delivered to you at your given shipping address.
It is mandatory to include an email address in each order for effective communication.
SHIPPING CHARGES
We offer free shipping for all prepaid orders within India. Shipping charges/Cash-handling charge of ₹125 is applicable for all COD orders within India.
NOTE: If a customer rejects three separate Cash on Delivery (COD) / Pay on Delivery (POD) orders, the system will automatically designate them for prepaid orders exclusively in the future.
For any further information on delivery or shipping details contact us at:
Email ID: stunandcharmjewels@gmail.com
Business Hours: Monday - Saturday 10:00AM – 6:00PM (IST)